Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between Skdaddle, Inc. (“ClearReport,” “we,” “us”) and the customer organization that creates an account (“Customer,” “you”). By clicking “Sign up,” clicking “I agree,” or using the service, you accept these Terms on behalf of your organization and represent that you have authority to do so.

ClearReport is a software-as-a-service application that helps California Residential Care Facilities for the Elderly (RCFEs) and their staff prepare, review, and file incident reports required by 22 CCR § 87211 — specifically the LIC 624 (unusual incident / injury), LIC 624A (death report), and SOC 341 (suspected dependent adult / elder abuse) forms.

We provide form-fill automation, AI-assisted language review, an AI advisor (“Ace”), compliance-deadline tracking, an audit trail, and reporting analytics. We do not act as a regulator, attorney, or licensed clinician.

• You must be at least 18 years old.
• You must be authorized staff of a licensed California assisted living facility, or an organization that operates such facilities.
• You are responsible for keeping your sign-in credentials confidential and for all activity that occurs under your account.
• You must promptly notify us at contact@skdaddle.com if you believe your account has been compromised.
• Org administrators are responsible for the actions of staff they invite to the organization.

Free trial

• Your first facility includes a 30-day free trial. No payment method is required to start; if none is added before the trial ends, the trial ends and no charge is made.
• You may cancel the trial or delete the facility at any time before the trial ends and no charge will be made.
• Additional facilities added during or after the trial are billed immediately, at list price or any custom price agreed in a separate quote.

Subscription terms

• Subscriptions are billed monthly in advance, per facility, via Stripe.
• Prices are listed on our pricing page; we may change list prices with at least 30 days' written notice. Existing custom-quote prices honor the term agreed in your signed quote.
• All fees are exclusive of taxes; you are responsible for sales, use, and similar taxes assessed in your jurisdiction.
• Subscriptions automatically renew month-to-month until canceled.

Cancellation and refunds

• You may cancel any subscription from the billing page in the application or via the Stripe customer portal.
• Cancellation takes effect at the end of the current billing period; no partial-month refunds for monthly subscriptions.
• For annual or multi-month committed plans, refunds follow the terms of the signed quote.
• Within the 30-day trial period for your first facility, you may cancel and delete the facility with no charge. After the trial, standard cancellation terms apply.
• We may refund at our discretion for material service interruptions caused by us. As described in Section 9, we do not currently offer a contractual SLA, so any such refund is discretionary.

Past-due and suspension

• If a payment fails, Stripe will attempt to retry per its dunning schedule. We will mark the affected facility “past due” and surface this state in your billing page.
• If a payment remains unpaid for 30 days, we may suspend the facility's ability to file new reports. Existing reports remain accessible for export.
• We will not delete report content during a past-due period; we will only restrict new write activity.

Pricing tiers and licensed capacity

• Each facility's subscription tier is determined by its licensed capacity (the bed count authorized on its current state license).
• When you add a facility you attest that the capacity you enter accurately reflects its current state license, and that you are authorized to set up billing for it.
• We may verify the capacity you provide against public state licensing records (for California, the Department of Social Services Community Care Licensing facility data). If the licensed capacity for a facility is higher than the tier you selected, we may move the facility to the correct tier with at least 30 days' written notice, or true-up the difference.
• Knowingly understating capacity to obtain a lower price is a material breach of these Terms.

• You own all data you submit to ClearReport, including all incident report content, resident records, and facility information (collectively, “Customer Data”).
• You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and create derivative works of Customer Data solely to provide the service and as otherwise permitted in our Privacy Policy.
• You may export your Customer Data at any time via PDF export, CSV download (where supported), or upon written request to contact@skdaddle.com.
• You are responsible for the accuracy, legality, and quality of Customer Data, and for obtaining any necessary consents from residents, family members, staff, or subjects of reports.

You agree not to:

• Use ClearReport to file knowingly false or fraudulent reports.
• Access or interfere with other customers' data, including by attempting to bypass our role-based access controls.
• Reverse-engineer, decompile, or attempt to derive the source code or model weights of the service.
• Use the service to violate any law, including HIPAA, CCPA, the California Welfare and Institutions Code, or the regulations governing licensed facilities.
• Resell, lease, or sublicense ClearReport without our written consent.
• Use the service to send spam, malware, or content unrelated to facility incident reporting.
• Exceed reasonable API rate limits or attempt to overload the service.

ClearReport includes AI-assisted features powered by third-party large-language-model providers (currently Anthropic Claude). The AI features include real-time liability-language review, deep AI review on report submission, and the “Ace” advisor chat.

The AI is advisory only. It is not legal advice, not medical advice, and not a substitute for the judgment of trained facility staff or licensed counsel.

• You retain full responsibility for the accuracy, completeness, and lawfulness of every report you file.
• AI suggestions may be incorrect, outdated, or inconsistent with the most recent regulations. We do not warrant that AI output will identify every liability risk or correctly classify every incident.
• The decision to file a report, choose a form type, notify an agency, or accept an AI suggestion is yours alone.
• We provide the regulation text and your facility's documented criteria as context to the AI; ultimately, you and your administrator are the deciders.

Mandated reporting duties are yours and are not satisfied by this service. Using ClearReport to prepare or store a report does not constitute making a report to any government agency, and does not discharge any statutory duty of your organization or its individual staff — including mandated-reporter duties under California Welfare & Institutions Code § 15630 (which may require immediate telephone reports to the local ombudsman or law enforcement) and incident-report obligations under 22 CCR § 87211. Filing with the appropriate agency, by the required method and deadline, remains solely your responsibility, regardless of any deadline reminder, AI suggestion, or service outage.

• We treat Customer Data as confidential and will only access it as needed to operate the service, to comply with law, or with your explicit per-incident authorization for support.
• RCFEs are generally not HIPAA “covered entities,” so a Business Associate Agreement is typically not required to use ClearReport. We do not currently offer a BAA and do not hold ourselves out as a HIPAA Business Associate. If your organization is a covered entity — for example, you also operate a skilled-nursing facility — contact contact@skdaddle.com before purchasing so we can tell you whether we can support your requirements.
• Our subprocessor list is published in the Privacy Policy.

• We target 99.5% monthly uptime exclusive of planned maintenance and force majeure events.
• Planned maintenance windows will be announced at least 48 hours in advance when possible.
• We do not currently offer a contractual SLA with credits. If your organization requires one, contact us about a custom contract.

Except as expressly stated in these Terms, the service is provided “as is” and “as available.” ClearReport disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that AI output will be accurate or complete.

To the maximum extent permitted by applicable law, in no event shall either party be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, arising from these Terms or the use of the service, even if advised of the possibility.

Our aggregate liability under these Terms is limited to the greater of (a) the fees you actually paid to us in the twelve months preceding the event giving rise to the claim, or (b) $1,000. This limit applies in the aggregate to all claims of every kind.

The limitation in this section does not apply to: (i) your obligation to pay fees due, (ii) your indemnification obligations, or (iii) either party's liability for fraud, willful misconduct, or violation of confidentiality obligations.

You agree to indemnify and hold harmless Skdaddle, Inc. from any third-party claim arising from (a) Customer Data you submit, (b) your violation of these Terms, or (c) your violation of applicable law in your use of the service.

We agree to indemnify and hold you harmless from any third-party claim alleging that the unmodified service infringes that third party's intellectual property rights, subject to standard control-of-defense provisions.

• You may terminate by canceling all subscriptions and deleting all facilities in your organization.
• We may terminate or suspend your account if (a) fees are 30+ days past due, (b) we receive a court order or legal demand, or (c) you materially breach these Terms and fail to cure within 14 days of written notice.
• On termination, you remain responsible for fees accrued through the termination date.
• We will retain Customer Data per the Privacy Policy retention schedule; you may request earlier deletion in writing.

We may update these Terms as the service evolves. For material changes, we will notify you at least 30 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the revised Terms. The effective date at the top of this page reflects the current version.

• These Terms are governed by the laws of the State of Utah, excluding its conflict-of-laws principles.
• Any dispute will be resolved exclusively in the state or federal courts located in Salt Lake County, Utah, and both parties consent to personal jurisdiction there.
• Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
• Nothing in these Terms waives any non-waivable rights you have under California law.

• Entire agreement: These Terms, the Privacy Policy, and any signed quote together form the complete agreement between us and supersede any prior agreement on the same subject.
• Assignment: You may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or sale of substantially all our assets.
• Severability: If any provision is held unenforceable, the remainder remains in effect.
• No waiver: Failure to enforce any provision is not a waiver of future enforcement.
• Force majeure: Neither party is liable for delay or failure to perform due to causes beyond reasonable control (acts of nature, internet outages, government actions, labor disruptions).
• Notices: We'll send legal notices to the email address on your account; you can send notices to contact@skdaddle.com.

Skdaddle, Inc. — California assisted living incident reporting.
Legal: contact@skdaddle.com
Support: contact@skdaddle.com